What happens if our ship is late or doesn't stop in Grand Cayman due to the weather, etc.? Will we get a refund?
If your ship arrives too late for your tour with us, or is not able to stop at all, you will not be charged. However, in most cases, we will have been made aware in advance that your ship will be arriving late, and we will do our best to make adjustments to the timing so that you can still take your tour with us. Please check in at our office in the Waterfront Centre as soon as you are able to get off the ship to see what we have been able to arrange for you. Because we do not charge you in advance, you will not need a refund if your ship cannot stop or arrives too late for you to take a tour with us. If you have booked through a tour agency and have paid them in advance, you will need to deal with them directly to receive a refund.
Can we do a land/island tour as well as Stingray City?
Yes, depending on how long your ship is in port and whether the tour times work with your ship's itinerary. Please email us with the exact date you will be here, and which ship you will be on, and we will check to see which combination tours will work for you.
Do you have group rates?
Yes, we offer group rates starting with groups of ten or more, giving you 10% off the adult fares. For groups who would like a private charter, we also have a rate sheet that we would be happy to share with you. Just look at the 'Private Charters' section of our web site.
Do you provide snorkel gear?
Yes, we provide snorkel gear (mask, snorkel, fins and snorkel vest or life jacket) for everyone ages 4 and up, included in the price of your tour.
Can we have a private boat?
Yes, we would be happy to make your tour a private charter. Please see the rate sheet under 'Private Charters' on our web site.
Do we have to worry about missing our ship?
We will not schedule you for a trip that will not work with your ship's schedule, and we have kept detailed records over the years so we know what time your ship's last tender will be.
Do you pick up at the port?
We are the only provider with an office right across the street from the cruise terminals, so you are guaranteed to find us easily. Your reservation confirmation from us will give you walking directions to our office, and there is a photo of the building (Waterfront Centre) and a map on our web site.
Can we get dropped off at the beach after our trip?
We would be happy to drop you off at Seven Mile Beach after your tour with us. There are always local buses and taxis waiting at Calico Jack's and Tiki Beach, two of the more popular areas on the beach, both with restaurant/bar/restroom facilities. Bus fare back to the cruise terminal is US$2.50/person, and taxi fare is about US$5-7/person, subject to change.
Are there age restrictions?
We have no age restrictions on our tours. We ask that if you are bringing along children under the age of 4, you bring flotation devices for them as we do not provide them for children under age 4.
Are pregnant women able to take the tour?
However, pregnant women are not allowed to do any of the dolphin tours.
Do I need to know how to swim?
It is recommended that you know how to swim if you intend to do any snorkeling. We have a lifebuoy that you may use to hang on to during the snorkel stops so you can see the fish and coral if you are not comfortable swimming.
How deep is the water?
The water at the Stingray City sandbar is 3-4 feet deep. We anchor the boat nearby in about 5-6 feet of water so we don't run it aground, and you then make your way over to the shallower area where you will stand in the sand while the stingrays swim around you.
The snorkel stops are in 8-10 feet of water.
Are there changing rooms at Stingray City?
We recommend that you wear your swimsuit under a cover-up or shorts/t-shirt as the only place to change clothes at Stingray City is in the small head on the boat.
How do we pay?
You may pay in cash (US$ or CI$) or by credit card at check-in.
Do you offer travel agent discounts?
We offer card-carrying travel agents a discount on our tours. Please let us know when you are making a reservation, and bring your IATA card with you for check-in.
What is the maximum number of people allowed on your tours?
We have several boats ranging from 34-47 feet in length, with capacities from 20-45 people. The average number of people on a tour is 25.
Our tour buses (for the Hell/Turtle Farm tour) have a capacity of 22-24 people.
How early can we make a reservation?
You may make your reservation at any time now for a future date; during the busy season (November to May) we urge you to make your reservation at least two weeks in advance as trips tend to fill up.
Do you offer SCUBA diving?
No, we do not do any SCUBA diving but we recommend DiveTech locally (www.divetech.com).
Do you offer fishing trips that you can pay per person rather than chartering the boat?
Yes, we offer shared fishing trips for up to 5 people. Ask us for a date you have in mind and we will do our best to 'hook' you up with others.
Do you have any recommendations for a family with limited snorkeling experience?
We strongly recommend that you know how to swim before taking a snorkeling trip, but our crew are experienced at teaching beginners how to snorkel. Just ask them when you get to the boat.
Do you pay when you book or when you arrive?
We require a credit card to guarantee your reservation, but it is not charged in advance.
What is your cancellation policy?
If your cruise ship cannot stop here on its scheduled day, or arrives too late for you to take our tour, you will not be charged. If you need to cancel your reservation for personal reasons, please do so at least 24 hours in advance to avoid being charged. If your ship arrives on time and you do not show up for your tour, you will be charged.
If the weather is such that our captain cancels our boat trip, you will not be charged, but we do not cancel for rain only.
How long is the tour?
We have two-stop (2.5 to 2.75 hours), three-stop (3 hours) and beach lunch (5 hours) tours. These times are dock-to-dock; add 15-20 minutes for transportation each way.
Where would we book this excursion?
You may book online by filling out the reservation form on our web site, or you may phone our office using one of the phone numbers on our 'Contact' page.
How much would it cost to add the Hell/Turtle Farm tour after our stingray trip?
The Hell/Turtle Farm tour is US$30/person for ages 4 and over. Children under age 4 go free.
Is there a better time of day to see the stingrays?
The stingrays are hungry morning, noon and night. The ones who have eaten in the morning will go off to their afternoon hangout, and others will take their place throughout the day.
Is there a season for fishing? What's the best month to catch fish?
Fishing is great in Cayman year-round.
How much time do we get to spend at each stop on the stingray/snorkel tour?
You will have about 30 minutes at each of the stops on the two-stop and three-stop tours; on the beach lunch tour you will have about 30 minutes at each stop except for the lunch stop, which is about one hour and 15 minutes.
Can we stay on the boat?
Yes, you may stay on the boat at any of the stops.
Do you offer life jackets for kids?
We provide snorkel vests and life jackets for everyone ages 4 and over. If you are bringing children under age 4 with you, please bring a flotation device for them.
How far is the pier from your location?
Our private dock is about a 4-minute drive from our main location on Seven Mile Beach, and it's about a 15-minute drive from our location across from the cruise ship terminals.
Can you accommodate a person in a wheelchair?
Yes, on most of our tours we are able to accommodate a person in a wheelchair provided it is collapsible.